Has my order shipped?

Shipping information will be available the day after your item has shipped. In most cases, products will be processed and shipped within 24 hours of receiving the order. Please click Order Tracking for more details

Do I need to create an account to place an order?

No need. You can place an order without an account at bateriahp.pt. After finishing your payment, your order will be processed. When the item is to leave our warehouse, you will receive an automatic confirmation email with tracking information about your parcel. In addition, you can also check your order information through the page "Order Tracking" without an account.

Is there a hidden cost buying on your website?

Only product prices and shipping cost charged, no extra fees! If your order or the shipping address qualifies for free shipping, the payment of product price is enough.

How do I track my order?

Please click Order Tracking to go to "Order Tracking" page. Enter your email address received in your confirmation email, then click Submeter button, and you can get shipping information of your order.

What should I do if my order never arrives?

Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please contact our customer service department. We will get back to you shortly.

Can I change my order once it has been processed?

Generally, orders cannot be changed once they have been placed. However, if you Contact Us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes.

I need a copy of my receipt/invoice.

Please contact our customer service department and indicate that you need a receipt/invoice. Then we will send you it by mail.

I received the wrong product.

In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make an exchange or refund arrangements after goods are returned.

What is bateriahp.pt's refund/exchange process?

bateriahp.pt has a simple and effective process for returns and exchanges.

• Contact us for a Return Merchandise Authorization (RMA) number
• Repack the original package with everything received.
• Write the RMA number clearly on the outside of the package and send it back to us.
• Once your package is received back in our warehouse, the item will be tested and we will process your refund/exchange within 3-7 business days.

When can I get a refund after I returned the item?

Once your package is received back in our warehouse, the item will be tested and we will process your refund within 3-7 business days. Then the refund funds will be posted to you, please allow 5 to 7 business days for your bank to make it available. The processing time varies and according to your bank's policy.